Season 1, Episode 10 | 48 mins
A Conversation with a Black Ops Operative
Their work in conversation design and automation platforms is considered cutting edge, and Hillary as a thought leader in the industry.
In this episode, Chief Conversologist Jam Mayer talks to Hillary about the daily life and challenges of a conversation designer, essential tools, techniques and insights, and even tips on how to get started as a conversation designer.
Hosts & Guests
Jam Mayer
Hillary Black
Episode Conversation
Topics that were discussed:
- A day in a life of a Conversation Designer
- Thoughts on making a chatbot more ‘human’
- Basic tools of a Conversation Designer
- The skills that companies expect when hiring one and where should they go to learn the craft
- Biggest challenge that a Conversation Designer face
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