Season 1, Episode 2 | 18min
The Ethics of Chatbots
Like many new technologies, the chatbot industry is in full growth mode. But what about the ethical considerations – what information should they gather?
Should they declare themselves as chatbots or can they pretend to be human? How manipulative should they be allowed to get in the name of profits?
We discuss some top-level thoughts around the ethics of chatbots.
Topics that were discussed:
- Should we bother with ethics in a free, open market in the digital space?
- Microsft’s Tay chatbot disaster
- Privacy guidelines and information
- Implications of monetising “choose-your-own-adventure” games or apps into chatbots
- The exploitation of vulnerable audiences is a concern
How does AI even work? What is NLP? LUIS? Dialogflow? Watson? What is machine learning? Once you get beyond the simple rule-based chatbot, things get interesting.
Matthew Barker is a self-titled “chatpreneur” in Reno, Nevada. His mission: to deliver the gospel of chatbots to the small to medium business.
Voice search and commands are seeing massive global growth. Why should we be listening to the talk about voice? What are the threats and opportunities? What does it mean for the UX writer or chatbot developer?