Season 1, Episode 9 | 20 mins
Hacks For Designing a Chatbot Personality
Being an in-house radio copywriter forces you to deliver what we usually tell clients is impossible: good, cheap, and fast.
Rew Shearer’s key to survival in this chaos has been formulae that cut to the chase and streamline the workflow. In this episode, he discusses his quick trick to developing a chatbot personality that is engaging, effective, and memorable.
Topics that were discussed:
- The Validity of Intuition
- Emotion vs Cognitive Evaluation and Decision Making
- The Power of Customer Service to Influence Sales
- Humour as an Engagement Tool
- The Dangers of a “Safe” Chatbot
- Shortcuts to Good Conversational Design
How does AI even work? What is NLP? LUIS? Dialogflow? Watson? What is machine learning? Once you get beyond the simple rule-based chatbot, things get interesting.
Matthew Barker is a self-titled “chatpreneur” in Reno, Nevada. His mission: to deliver the gospel of chatbots to the small to medium business.
Voice search and commands are seeing massive global growth. Why should we be listening to the talk about voice? What are the threats and opportunities? What does it mean for the UX writer or chatbot developer?