Season 1, Episode 7 | 17 mins
Why Do We Hate Chatbots?
When a thriving tech startup company decided to drop the word ‘chatbot’ from its lexicon, you know there’s something wrong. ‘Negative connotations,’ according to this developer.
Chatbots were predicted to be the hype of the coming decade. So why the push-back, why the hate – or is it fear? Is it user ignorance, bad experiences, or something else?
In this episode, Jam Mayer and Rew Shearer try to uncover a few of the truths behind why ‘chatbot’ has become the new c-bomb, and let you make up your own mind.
Topics that were discussed:
- Reasons why people hate chatbots
- PwC Customer Experience Survey around AI
- What works that will leave a positive experience for consumers to use chatbots
- How sales-y and marketing use of chatbots is short-term and a factor of the negative sentiment felt by consumers
- How do we change the tide and move the needle towards a positive one
How does AI even work? What is NLP? LUIS? Dialogflow? Watson? What is machine learning? Once you get beyond the simple rule-based chatbot, things get interesting.
Matthew Barker is a self-titled “chatpreneur” in Reno, Nevada. His mission: to deliver the gospel of chatbots to the small to medium business.
Voice search and commands are seeing massive global growth. Why should we be listening to the talk about voice? What are the threats and opportunities? What does it mean for the UX writer or chatbot developer?